Terms & Conditions
Consumer data:
Welcome to Lavekart! These Terms of Use govern your usage of our services, website, and social channels (“the Service”). By accessing and using our site and services, you agree to be bound by these Terms, constituting a legally binding agreement between you and Lavekart.
To use our services, consumers and book listers will accept and provide their consent to the Privacy Policy with Terms & Conditions through email or WhatsApp communication.
By using our services, you confirm that you are at least eighteen (18) years old or above and capable of adhering to these Terms. Users under 18 may use the site or services with the guidance of their parents or legal guardians.
Definition of “User” or “You”: refers to any person using our book rental, purchase services, or social channels.
Lavekart may update these Terms at its discretion, and you are responsible for regularly checking for changes. Your continued use after any amendments constitute acceptance of the updated Terms.
We value your trust and are committed to providing exceptional laundry services as Lavekart.
Changes
At Lavekart, we reserve the right to suspend, cancel, or discontinue any of our channels, products, or services without prior notice. We may also make modifications and alterations to the content, products, and services on our site, with changes being posted on https://www.lavekart.com. While we may or may not directly notify consumers, it is their responsibility to check and verify the Terms of Use / Terms & Conditions periodically on our website to stay informed about their responsibilities as users. We are committed to providing the best laundry services under the name Lavekart.
Copyright and Trademarks
At Lavekart, we assert our copyright and all intellectual property rights for all the materials presented on our website, social channels, and interactions, including but not limited to text, audio, video, and graphical images, as well as trademarks and logos. These are protected under applicable Indian laws, and we will vigorously defend and pursue any infringement to the fullest extent allowed by the law. If you wish to republish any Lavekart content for distribution, kindly address your requests to E-Mail – info@lavekart.com. We are dedicated to safeguarding our intellectual property and providing exceptional laundry services under the name Lavekart.
Charges
The services, usage of Website or social channels is free for consumers. Lavekart does not charge any fee for browsing and buying on the Website or Email/WhatsApp Lavekart reserves the right to change its Fee Policy from time to time. In particular, Lavekart may at its sole discretion introduce new services and modify some or all of the existing services offered through Digital and Non-Digital means. In such an event Lavekart reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website or App. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Lavekart.
No unlawful or prohibited use
As a condition of your use of the Services, you will not use the Services for any purpose that isunlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any of Lavekart’s hosting servers or the network(s) connected to any Lavekart’s server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.
Material Posted
Lavekart accepts no responsibility for the Content / Images / text / messages shared by consumers on the social channels or over email/WhatsApp. However, you understand that all Content / Images posted by you becomes the property of Lavekart and you agree to grant/assign to Lavekart and its affiliates, a non-exclusive, royalty free, perpetual, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Content / Images (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed throughout the world.
Pickup, Delivery & Ownership
Customers who are subscribed to a plan are required to schedule their pickups themselves. The pickup schedule should be coordinated by the customer through our designated platform or customer service channels.
In the event that a customer schedules a pickup, and our delivery personnel arrives at the specified address, but the customer requests rescheduling on more than two occasions, an additional delivery charge will be applicable.
Upon delivery, it is the responsibility of the customer to inspect and verify the number of garments received. Any discrepancies or issues must be reported immediately. After 24 hours from delivery time, we will not be held accountable for missing or damaged items.
Pickup completion time is marked when our delivery personnel collect your laundry items. The 48-hour countdown for delivery will begin from this point.
Please provide accurate and complete delivery address details during the pickup scheduling process. Any changes to the delivery address should be communicated to us in advance.
Prohibited Activities
You shall not engage in any of the following activities while using Lavekart’s platform:
- Impersonate any individual, entity, or misrepresent your identity.
- Upload, share, or distribute content that is offensive, defamatory, obscene, harassing, or violates the rights of others.
- Use the platform to engage in fraudulent, deceptive, or misleading activities.
- Promote or facilitate any form of gambling, money laundering, or other unlawful activities.
- Violate intellectual property rights, including patents, trademarks, copyrights, or trade secrets.
- Share or distribute malicious software, viruses, or other harmful code.
- Harass, threaten, or harm other users or entities.
- Engage in any activity that violates local, national, or international laws and regulations.
- Attempt to gain unauthorized access to our platform or manipulate our systems.
- Disrupt or interfere with the proper functioning of our platform, services, or network.
- Engage in activities that compromise the privacy or security of other users’ data.
- Use our platform for purposes other than its intended use or business operations.
- Promote or distribute content that is sexually explicit, pornographic, or promotes adult services.
Payment
While availing any of the payment method/s available for the services, Bibloskart will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by You and between "Bank/s", or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s
All payments made against the purchases/services on the app by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made through phone/email/WhatsApp or otherwise as the case maybe.
Resale
Lavekart offers a range of laundry services to its customers. The following Resale Terms and Conditions outline the guidelines for the resale of our services by third parties.
- Lavekart’s services are intended for end-users and are not typically available for resale. If you are interested in reselling our services, please contact us to discuss partnership and collaboration opportunities.
- Unauthorized resale of Lavekart’s services is strictly prohibited. Any individual or entity found engaging in unauthorized resale will be subject to legal action, termination of services, and possible liability for damages incurred.
- If you are interested in partnering with Lavekart for resale purposes, please contact us through our official channels to discuss potential collaborations, partnerships, and terms.
- Lavekart prides itself on delivering high-quality laundry services to end-users. Any resale arrangement should maintain the same quality standards and level of service that Lavekart provides directly to customers.
- If authorized for resale, pricing should be transparent, fair, and in compliance with applicable laws. Misleading pricing, hidden fees, or deceptive practices are not tolerated.
- Authorized resellers may use Lavekart’s branding and marketing materials only as approved and provided by Lavekart. Any unauthorized use of Lavekart’s brand assets is strictly prohibited.
- If you suspect or come across unauthorized resale of Lavekart’s services, please report it to us immediately. Your assistance helps us maintain the integrity of our services and protect our customers.
- Lavekart reserves the right to update or modify these Resale Terms and Conditions as needed. Any changes will be communicated to authorized resellers. Continued resale of our services implies acceptance of these terms.
Indemnity
You shall indemnify and hold harmless Lavekart its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys fees made by any third party or penalty imposed due to or arising out of your breach of the Terms of Use / Terms and conditions, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party
Limitation of Liability
IN NO EVENT SHALL LAVEKART BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE TOU/TERMS & CONDITION, EVEN IF LAVEKART HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Applicable Law
The Terms & Conditions shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Jaipur (unless it changes).
Contact & Redressal
If you have any questions regarding privacy while using the website, or have questions about our practices, please contact us via email at support@lavekart.com